Refund & Satisfaction Policy
Satisfaction Guarantee
If you are dissatisfied with any aspect of the cleaning service provided, you must notify Ascendia within 24 hours of service completion.
Upon review of the concern, Ascendia may, at its sole discretion:
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Return to the property to address the issue at no additional cost.
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Provide a partial credit toward a future service.
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Offer another reasonable resolution deemed appropriate.
Non-Refundable Services
Due to the nature of cleaning services and the labor involved, completed services are generally non-refundable once the work has been performed.
Refunds will not be issued based on:
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Changes in personal preference after service completion.
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Areas not included in the agreed scope of work.
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Conditions that could not reasonably be corrected during the scheduled service.
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Failure to communicate concerns within the required timeframe.
Service Revisions
If a legitimate service-quality issue is reported within 24 hours, Ascendia reserves the right to inspect the concern and, where appropriate, provide a corrective service before any refund is considered.
Cancellations
More than 48 Hours Before Service
No cancellation fee.
24–48 Hours Before Service
A cancellation fee of up to 25% of the scheduled service value may apply.
Less than 24 Hours Before Service
A cancellation fee of up to 50% of the scheduled service value may apply.
Same-Day Cancellation or No-Show
Up to 100% of the scheduled service value may be charged due to reserved labor, travel, scheduling commitments, and lost booking opportunities.